Regional support
Student Finance Training Managers
The SF Training Managers are subject matter experts on all Welsh policy. They provide information advice and guidance to schools and IAG organisations in Wales. They work with potential students in year 12 and 13, their parents and families.
Some information and resources that can be provided include bespoke presentations, toolkits and guides, on the student finance packages for both full-time and part-time students which includes overviews of application, payment, and the repayment processes.
Get in touch to discuss your requirement or your SF enquiry.
Rhian Jones
Rhian is based in the North of Wales but travels to the South and South East.
Mobile: 07796 440153
Email: Rhian_Jones@slc.co.uk
Team email address is SFITW@slc.co.uk
Elen Jones
Elen is based in the North of Wales but travels to the South and South West.
Mobile: 07815 602492
Email: Elen_Jones@slc.co.uk
Team email address is SFITW@slc.co.uk
Help us improve
We constantly want to improve our service. Help us improve by giving us your feedback.
The Funding Information Services Team are SLC experts on student finance IAG, and work with careers advisors, outreach and recruitment staff, and other IAG professionals to incorporate student finance into further, higher and postgraduate, delivering Matrix Standard accredited student funding information and support.
Funding Information Services team
Our Funding Information Partner Account Manager's work with careers organisations, universities, colleges and regional and national IAG partners across England and Wales.
Meet the team
Stacey-May Fox
Covering South Wales
Telephone: 07815 602 225
Email: Stacey-May_Fox@slc.co.uk
Partners in England
Partners in England can find their regional Account Manager here (opens in a new tab) or alternatively you can email the Funding Information Services Team at fundinginformationpartners@slc.co.uk
Student helplines
Further Education
Monday to Friday, 8am to 6pm
Closed on bank holidays
Festive opening hours
Open 29 and 30 December from 8am to 6pm.
Open 24 and 31 December from 8am to 12pm.
Closed 25 to 28 December and 1 January.
Normal opening hours will resume on 2 January.
Undergraduate students
Monday to Friday, 8am to 6pm
Closed on bank holidays
Festive opening hours
Open 29 and 30 December from 8am to 6pm.
Open 24 and 31 December from 8am to 12pm.
Closed 25 to 28 December and 1 January.
Normal opening hours will resume on 2 January.
Webchat: You can chat to an advisor in your online account.
Monday to Friday, 10am to 4pm
You will only see the webchat option if there is an advisor available.
Closed on bank holidays
Webchat Festive opening hours
Open 29 and 30 December from 8am to 4pm.
Open 24 and 31 December from 8am to 12pm.
Closed 25 to 28 December and 1 January.
Normal opening hours will resume on 2 January.
Postgraduate students
Monday to Friday, 8am to 6pm
Closed on bank holidays
Festive opening hours
Open 29 and 30 December from 8am to 6pm.
Open 24 and 31 December from 8am to 12pm.
Closed 25 to 28 December and 1 January.
Normal opening hours will resume on 2 January.
Repayment enquiries
Monday to Friday: 8am to 6pm
Closed on bank holidays
Festive opening hours
Open 29 and 30 December from 8am to 6pm.
Open 24 and 31 December from 8am to 12pm.
Closed 25 to 28 December and 1 January.
Normal opening hours will resume on 2 January.