Contact our undergraduate team
Get help if you have a question about something else.
Read our guidance on student finance before you contact us.
Sign in to your online account to:
- check what stage your application is at – it will take 4 weeks to process
- check how much and when you’ll be paid
- change your personal or course details
- reset your password
We welcome correspondence and calls in Welsh.
Undergraduate students
Lines are Open
Telephone: 0300 200 4050
Monday to Friday, 8am to 6pm
Closed on bank holidays
Festive opening hours
Open 29 and 30 December from 8am to 6pm.
Open 24 and 31 December from 8am to 12pm.
Closed 25 to 28 December and 1 January.
Normal opening hours will resume on 2 January.
Webchat: You can chat to an advisor in your online account.
Monday to Friday, 10am to 4pm
You will only see the webchat option if there is an advisor available.
Closed on bank holidays
Webchat Festive opening hours
Open 29 and 30 December from 8am to 4pm.
Open 24 and 31 December from 8am to 12pm.
Closed 25 to 28 December and 1 January.
Normal opening hours will resume on 2 January.
Stay connected