Contact our undergraduate team
Get help checking how much and when you'll get paid.
Sign in to your online account to check:
- your payment schedule
- the amount you’ll get
You can also view and update your bank details.
Read our guidance on getting your first student finance payment before contacting us.
We welcome correspondence and calls in Welsh.
Undergraduate students
Monday to Friday, 8am to 6pm
Closed on bank holidays
Festive opening hours
Open 29 and 30 December from 8am to 6pm.
Open 24 and 31 December from 8am to 12pm.
Closed 25 to 28 December and 1 January.
Normal opening hours will resume on 2 January.
Webchat: You can chat to an advisor in your online account.
Monday to Friday, 10am to 4pm
You will only see the webchat option if there is an advisor available.
Closed on bank holidays
Webchat Festive opening hours
Open 29 and 30 December from 8am to 4pm.
Open 24 and 31 December from 8am to 12pm.
Closed 25 to 28 December and 1 January.
Normal opening hours will resume on 2 January.