Contact our repayment team
Get help with a repayment enquiry.
Our repayment guide on Gov.uk is the best place to find out about repaying your student finance. It covers important topics like:
- when you start and finish repaying
- how much you repay
- how to repay
- making voluntary repayments
- getting a refund
- updating your employment details
You can also read our guidance on repaying your student loan before you contact us.
We welcome correspondence and calls in Welsh.
Repayment Enquiries Telephone
Lines are Open
Telephone: 0300 100 0611
Monday to Friday: 8am to 6pm
Closed on bank holidays
Festive opening hours
Open 29 and 30 December from 8am to 6pm.
Open 24 and 31 December from 8am to 12pm.
Closed 25 to 28 December and 1 January.
Normal opening hours will resume on 2 January.
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