Contact us

We welcome calls in Welsh.

If you are calling on behalf of a student

We won't be able to discuss any aspect of the account with you unless the student has given us permission to do so. This section explains what we need from the student.

Giving other people access to your account


Further Education

Lines are Closed
Telephone: 0300 200 4050

Festive opening hours

23/12/2024 – 8am – 6pm

24/12/2024 – 8am – 12pm

25/12/2024 – Closed

26/12/2024 – Closed

27/12/2024 – 8am – 6pm

30/12/2024 – 8am – 6pm

31/12/2024 – 8am – 12pm

01/01/2025 – Closed

Normal opening hours will resume on 02 January

Monday to Friday, 8am to 6pm

closed on bank holidays


Undergraduate students

Lines are Closed
Telephone: 0300 200 4050

Festive opening hours

23/12/2024 – 8am – 6pm

24/12/2024 – 8am – 12pm

25/12/2024 – Closed

26/12/2024 – Closed

27/12/2024 – 8am – 6pm

30/12/2024 – 8am – 6pm

31/12/2024 – 8am – 12pm

01/01/2025 – Closed

Normal opening hours will resume on 02 January

 

Webchat

23/12/2024 – 10am – 4pm

24/12/2024 – 10am – 12pm

25/12/2024 – Closed

26/12/2024 – Closed

27/12/2024 – 10am – 4pm

30/12/2024 – 10am – 4pm

31/12/2024 – 10am – 12pm

01/01/2025 – Closed

Normal opening hours will resume on 02 January

Monday to Friday, 8am to 6pm

closed on bank holidays

Webchat: You can chat to an advisor in your online account.

Monday to Friday, 10am to 4pm

You will only see the webchat option if there is an advisor available.

closed on bank holidays


Tuition fee only funding students

Lines are Closed
Telephone: 0141 243 3570

Festive opening hours

23/12/2024 – 8am – 7pm

24/12/2024 – 8am – 12pm

25/12/2024 – Closed

26/12/2024 – Closed

27/12/2024 – 8am – 7pm

30/12/2024 - 8am – 7pm

31/12/2024 - 8am – 12pm

01/01/2025 – Closed

Normal opening hours will resume on 02 January

Monday to Friday, 8am to 7pm

closed on bank holidays


Postgraduate students

Lines are Closed
Telephone: 0300 100 0494

Festive opening hours

23/12/2024 – 8am – 6pm

24/12/2024 – 8am – 12pm

25/12/2024 – Closed

26/12/2024 – Closed

27/12/2024 – 8am – 6pm

30/12/2024 – 8am – 6pm

31/12/2024 – 8am – 12pm

01/01/2025 – Closed

Normal opening hours will resume on 02 January

Monday to Friday, 8am to 6pm

closed on bank holidays


Repayment enquiries

Lines are Closed
Telephone: 0300 100 0611

Festive opening hours

23/12/2024 – 8am – 6pm

24/12/2024 – 8am – 12pm

25/12/2024 – Closed

26/12/2024 – Closed

27/12/2024 – 8am – 6pm

30/12/2024 - 8am – 6pm

31/12/2024 - 8am – 12pm

01/01/2025 – Closed

Normal opening hours will resume on 02 January

Monday to Friday: 8am to 6pm

closed on bank holidays


Requesting alternative formats for letters, forms and guides

Braille

If you need any of our letters, forms or guides sent to you in braille, please email brailleandlargefonts@slc.co.uk with the following information:

  • your name
  • your address
  • your Customer Reference number
  • what you require to be converted into braille

Large print

If you need large print versions of any of our letters, forms or guides, please email brailleandlargefonts@slc.co.uk with the following information:

  • your name
  • your address
  • your Customer Reference number
  • what you require to be converted into large print
  • the font size (e.g. 18pt) and the font type (e.g. Arial) that you need.

Please note, we can’t respond to any questions about your account through this email address.

Writing to us

Find out where to contact us in writing