Security information

Cookies

Introduction

When we deliver services on the internet this sometimes involves placing small amounts of information on your computer, these include small files known as cookies. Cookies aren’t used to identify you personally but they can remember activities and preferences chosen by you and your browser. They’re here to make the site work better for you, and to help us understand how people use the website. To learn more about the cookies we use, read the information below.

Cookies for measuring website usage

We use Google Analytics to collect information about how people use this site. We do this to make sure it’s meeting its users’ needs and to understand how we could do it better. Google Analytics stores information about what pages you visit, how long you are on the site, how you got there and what you click on. We don’t collect or store your personal information (e.g. your name or address) so this information cannot be used to identify who you are. We do not allow Google to use or share our analytics data.

NameDescriptionExpiration
_utma This cookie keeps track of the number of times a visitor has been to the site, when their first visit was, and when their last visit occurred. 2 years
_utmb This cookie takes a timestamp of the exact moment in time when a visitor enters a site 30 minutes
_utmc This cookie takes a timestamp of the exact moment in time when a visitor leaves a site. The B and C cookies work together to calculate how long a visit takes. End of session (this expires when you close your browser window)
_utmz This cookie keeps track of where the visitor came from, what search engine they used, what link they clicked on, what keywords were used, and where they were in the world when they accessed the website. 6 months
_atuvc This cookie is used to allow customers to recommend the site via various social media tools. <2 years

Cookies for managing your current visit

NameDescriptionExpiration
JSESSIONID This cookie is used to keep track of session information in a single visit and is also used to route traffic to the appropriate application server. End of session (this expires when you close your browser window)
orasso This cookie is used to track the users identity and to mark them as having been authenticated in this session. End of session (this expires when you close your browser window)
Oracle-ECID This cookie is used to correlate log file entries across the various servers that fulfil page requests . End of session (this expires when you close your browser window)
ORACLE_SMP_CHRONOS_GL This cookie is used to track end user page load times. End of session (this expires when you close your browser window)
ORACLE_SMP_CHRONOS_LT This cookie is used to track end user page load times. End of session (this expires when you close your browser window)
ORACLE_SMP_CHRONOS_ST This cookie is used to track end user page load times. End of session (this expires when you close your browser window)
last_request This cookie is used to track end user page load times End of session (this expires when you close your browser window)
style This cookie is used to track the preferred text size that the user has selected where they have indicated that they wish to view the site with larger font. End of session (this expires when you close your browser window)
Portal This cookie is used to keep track of session information within the public website rather than the transactions in a single visit End of session (this expires when you close your browser window)

Managing cookies

Find out more about how to manage cookies and how to delete them.

Staying safe online

Protecting you and your information is paramount to Student Finance Wales. You can find out detailed information about online safety at www.slc.co.uk/students/online-safety.aspx

Another useful site to visit is www.getsafeonline.org. Here you will get helpful advice and guidance about protecting your online safety.

We would like to tell you about:

Protecting your identity

Registering on Student Finance Wales website

When you register on Student Finance Wales on you’ll be given a unique Customer Reference Number (CRN) – take a note of this as you’ll need it for the duration of your study until your loan is repaid in full.

You will also be asked for an email address. We recommend you use your personal email address, not a university or college email address, as we may need to contact you outside of term-time. You can use this email address/CRN to log in and apply for support or check the progress of your application.

Always, choose a password that you will remember, but will not be easily guessed by anyone else.

You can change your password at any time by using our online service.

Phishing

We will never email you asking for login or user details. If you receive an email that claims to be from us and asks you to visit our site and confirm your details, forward it on to phishing@slc.co.uk and then delete it. This email will direct you to a fake website so please do not follow the link.

This kind of fraudulent email is called ‘phishing’, by letting us know you have received one we can work to help protect you and others who may be affected.

If you think that someone might have guessed or found your login details, or you have disclosed them after a phishing email, you can use our online password reset service to change your details.

Protecting your computer

Viruses, spyware and malware

Any computer connected to the internet may be vulnerable to viruses, malware or spyware.

Viruses come in many forms; attached to emails, contained in innocent looking programs or spread by websites. Viruses try to either damage your computer by removing important files or altering data, or to collect information about you and send it on to an unauthorised third party. Viruses will try to spread themselves by attempting to send themselves to your email contacts or other users of file-sharing sites.

Firewalls

A firewall is an essential barrier between your computer and the internet, preventing anyone connecting to your computer without your permission.

Most current computer operating systems, such as Mac OS X, Windows XP or Vista, have inbuilt firewalls. There are firewall products that can be downloaded from the internet. Make sure that your computer’s firewall is active.

Anti-virus scanners

A good anti-virus scanner will check incoming emails and files you open.

New viruses are discovered daily by anti-virus makers so it’s important that you update the ‘definition files’ (the list of viruses the scanner knows about) every 2 or 3 days.

Operating systems

Regularly check that your computer’s operating system and the running software on it is up-to-date.

Most operating systems have an update facility which will automatically update their software on your computer.

For other software packages or programs you use, visit the manufacturer’s website for available updates.

Using our service safely

The Student Finance Wales website is designed to ensure that when you access your account or send us information it’s secure.

When you log in and access your online account you are protected by a secure encrypted session. You will see the web address starting ‘https’ rather than just ‘http’ and a small padlock icon in the status bar at the bottom of your browser window.

Always log out of our site when you have finished using it, and close the browser window. This ensures that your user session is closed properly.

We recommend that when you visit Student Finance Wales that you type the URL address into your browser. This ensures you are going to the correct site and not a spoof or fraudulent site.



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