Frequently asked questions

Apply

  1. Q: What are the deadline dates for full-time students?

    A: For student finance in academic year 2015/16 you should apply as soon as possible if you haven’t already.

    The deadline date for new students applying for student finance in academic year 2016/17 is 13 May 2016.

    The deadline date for continuing students applying for student finance in academic year 2016/17 is 10 June 2016.

    If you apply after these dates you’re not guaranteed to have your student finance in place for the start of term.

  2. Q: Can I get an estimate of my entitlement before applying?

    A: Yes. If you’re thinking of going to university or college, you can use the Student Finance Calculator to get an estimate of your support. This is not an offer of support and is designed to give you an idea of what you’ll be entitled to as a first year student.

  3. Q: How do I apply for student finance online?

    A: If you’re a new student you need to register online – this only takes a few minutes. You can do this by following the ‘create an account.’ link from the login page.

    When you register you’ll be given a unique Customer Reference Number (CRN) – take a note of this as you’ll need it for the duration of your study. Your CRN will remain until your loan is repaid in full or written off.

    You will also be asked for an email address. We recommend you use your personal email address, not a university or college email address, as we may need to contact you outside of term-time. You can use this email address/CRN to log in and apply for support or check the progress of your application.

    If you are a continuing student, you don’t need to register again you just need to log in with either your CRN or email address.

    You can find more information on how to apply here:

  4. Q: I don’t know what email address I registered with. Can I still log in?

    A: Yes. You can also log in using your Customer Reference Number (CRN).

  5. Q: I’m locked out my account. How do I create a new password?

    A: If you can’t remember your password go to the login page and, follow the 'Forgotten your password' link to create a new password. You’ll be asked to confirm your:

    • surname
    • date of birth
    • postcode.

    After confirming these, a reset email will be sent to your email address. Don’t forget to check your spam and junk folders for this email.

    When you get the email it will contain a web address. Copy and paste the web address into your browser.

    You’ll be directed back to our login screens where you’ll need to confirm some characters from your secret answer before you can create a new password and log in to your account.

  6. Q: I don’t know my Customer Reference Number (CRN) or the email address that’s registered to my account. What can I do?

    A. You can get a reminder of either your CRN or email address.

    On the login page, follow the 'Forgotten your email address or CRN?’ link

    You will be asked to confirm your:

    • surname
    • date of birth
    • postcode.

    After confirming these, you’ll be shown a reminder of your email address. Some characters will be hidden for security.

    You can use this email address to log in.

    If you prefer, you can also request your CRN be sent to your email address.

  7. Q: Can I apply for student finance using a paper application?

    A: Yes, though we recommend that you provide your information online. If you require a paper application, contact us on 0300 200 4050. 

  8. Q: I’m an EU student can I apply online?

    A: No. You can only apply on paper. Visit the EU section to find out how to apply.

  9. Q: I don’t know what university or college I’m attending yet. Should I still apply?

    A: Yes. We recommend that you apply straight away and notify us once you have chosen.  You can give us information about the university or college you think you’re most likely to attend when you apply.

    You can find more information on how to change your application here:

  10. Q: Do I use the same Customer Reference Number (CRN) I was given for Further Education (EMA or WGLG FE)?

    A: Yes. You’ll keep the same CRN when applying for a Higher Education course, so you’ll not need to register again. However, we’ll need to issue you with a new internet password and secret answer so you can access your account and apply online. To get these you’ll need to contact us.

  11. Q: I already have a password when I applied for support in Further Education (EMA or WGLG FE). Can I use this to apply online?

    A: No. The password only provides access to the support you received in Further Education. If you’re applying for Higher Education support, we’ll need to send you a new internet password and secret answer. To get your new password issued you’ll need to contact us.

Parents and partners of students

  1. Q: What evidence do I need to provide?

    A: By providing your National Insurance number we can verify your income details with HM Revenue & Customs (HMRC). This means that you won’t have to send in any evidence of your income.

    In some instances HMRC won’t be able to verify your income details; if that’s the case we’ll write to you and ask you to send us evidence of your income.

    We recommend that you have your National Insurance number to hand when you’re entering your financial information.

  2. Q: How do I inform SLC that a student or former student has died?

    A: You can do so by writing to us at the address below.

    You will need to provide us with the original death certificate or coroner’s report.

    For the attention of:

    Douglas Gould
    Student Loans Company Limited
    100 Bothwell Street
    Glasgow
    G2 7JD

  3. Q: How do I provide my financial information online for the first time?

    A: If you’re a parent or partner of a new full-time student you need to register online – this only takes a few minutes. You can do this by following the ‘create an account.' link from the login page.

    You will be given a unique Customer Reference Number (CRN) – you must make sure you take a note of this as you’ll need it for the duration of the student’s course.

    When you register you will also be asked for an email address. We recommend you use your personal email address, not a work email address. You can use your email address/CRN to log in and provide your information in support of the student’s application for student finance.

    If you are a parent/partner of a continuing student, you don’t need to register again you just need to log in with either your CRN or email address.

  4. Q: I don’t know what email address I registered with. Can I still log in?

    A: Yes. You can also log in using your Customer Reference Number (CRN).

  5. Q: I’m locked out my account. How do I create a new password?

    A: If you can’t remember your password go to the login page and, follow the 'Forgotten your password' link to create a new password. You’ll be asked to confirm your:

    • surname
    • date of birth
    • postcode.

    After confirming these, a reset email will be sent to your email address. Don’t forget to check your spam and junk folders for this email.

    When you get the email it will contain a web address. Copy and paste the web address into your browser.

    You’ll be directed back to our login screens where you’ll need to confirm some characters from your secret answer before you can create a new password and log in to your account.

  6. Q: I don’t know my CRN or the email address that’s registered to my account. What can I do?

    A. You can get a reminder of either your CRN or email address.

    On the login page, follow the 'Forgotten your email address or CRN?’ link

    You will be asked to confirm your:

    • surname
    • date of birth
    • postcode.

    After confirming these, you’ll be shown a reminder of your email address. Some characters will be hidden for security.

    You can use this email address to log in.

    If you prefer, you can also request your CRN be sent to your email address.

  7. Q: Can I provide my financial information using a paper application?

    A: Yes, though we recommend that you provide your information online. If you require a paper application, contact us on 0300 200 4050.

  8. Q: My income has dropped can my child/partner be re-assessed?

    A: Yes, but only if there has been a drop in income of 15% or more. Visit the ‘How does household income affect an application?’ section for more information

Getting Paid

  1. Q: Why do my loan payments have a status of ‘blocked’?

    A: Loan payments can have a status of ‘blocked’ if:

    • you haven’t provided us with your National Insurance number  (NINO)
    • your National Insurance number has been sent to the Department for Work and Pensions for validation and we are still waiting on a response from them
    • you haven’t supplied us with your bank details. If you need to provide/update bank details, log in to your online account.
  2. Q: When will I get paid?

    A: You’ll receive the first instalment of your student loan or grant approx 3 - 5 working days after you register on your course so long as:

    • you have applied and your application is approved
    • your university has confirmed that you’re in attendance
    • you’ve given us your valid UK bank account details
    • you’ve given us your National Insurance number and the Department for Work and Pensions have validated it.

Notification of entitlement

  1. Q: What’s a Notification of Entitlement Letter?

    A: A Notification of Entitlement Letter is a document we send to you once you have been assessed for finance. The letter outlines what you’re entitled to and when you’ll be paid.  If you applied online it will also contain your Student Finance Online Declaration Form.

    We can't make any payments until you have signed and returned your Student Finance Online Declaration Form by post.

  2. Q: I have lost/not received my Notification of Entitlement Letter, where can I get a replacement?

    A: Your Notification of Entitlement Letter can be viewed or printed off, log in to your account and click on the 'view correspondence' link.

  3. Q: Where should I return the Student Finance Online Declaration Form to?

    A: Student Finance Wales
    PO Box 211
    Llandudno Junction
    LL30 9FU

Changing your application

  1. Q: I’m a full-time student. How do I tell Student Finance Wales about a change in my circumstances?

    A: If there’s been a change in your circumstances you must notify us as soon as possible as this can affect your entitlement.

    You can find more information on how to make a change to your application here:

Repayment and interest

  1. Q: When will I start to make repayments to my loan?

    A: You’ll start to repay your student loan:

    • the April after you graduate or withdraw from your course; or
    • no earlier than 2016 if you took out your student loan on or after the 1st September 2012 and you leave your studies before April 2016.

    You can make voluntary repayments at any time.

  2. Q: Are my student loans interest free?

    A: No. You’ll be charged interest on any loans from the first day the money is paid to you or your university/college until the loan is repaid in full or written off.  This applies to both Maintenance and Tuition Fee Loans.

  3. Q: What is the current interest rate?

    A: There are two interest rates which are used for student loans.  The one that applies to you depends on when you began your course:

    • before the 1st September 2012; or
    • on or after the 1st September 2012.

    Visit the Student Loan Repayment website to find out more about the interest rate on your student loan.

Postgraduate funding

  1. Q: Are all postgraduate courses funded?

    A: No. Postgraduate courses are not funded by Student Finance Wales unless they lead to a qualification in Initial Teacher Training. You may be able to receive a grant from a research council to fund your postgraduate course. To find out more information on research councils contact the student support team at your university or college.

    If you are planning on applying for a second undergraduate degree, funding is available for some courses, in subjects such as medicine or dentistry.

    Disabled Students’ Allowances (DSAs) are available for certain postgraduate students that have a disability. 

Dependent and independent status

  1. Q: What is a ‘dependent student’?

    A: Generally, you’re considered a ‘dependent student’ for the purposes of student finance if you:

    • are under 25;
    • are not married or in a civil partnership;
    • have no dependent children; and
    • have not supported yourself financially for at least three years before the start of the academic year.

    If you’re a dependent student, the income of your parents will be considered, unless you choose to only apply for support that is not based on your household income.

  2. Q: What are the criteria for being classed as an ‘independent student’?

    A: Under the current rules which apply in Wales, a student is assessed as an eligible independent student subject to meeting any one of the following criteria:

    • aged 25 or over on the first day of the first academic year of the course;
    • married or in a civil partnership before the beginning of the relevant year;
    • has no parent living;
    • is deemed to be irreconcilably estranged from his or her parents;
    • was looked after by a local authority throughout any three month period ending on or after attaining the age of 16;
    • student or parents reside outside the European Community and it is deemed that using parental income would place parents in jeopardy or that it is not reasonably practical to send funds to the United Kingdom;
    • where a student was living with one parent (in cases of parental separation) and that parent has died;
    • is a member of a religious order who resides in a house of that order;
    • cares for a person under the age of 18 as at the first day of the relevant year; or
    • has supported himself or herself out of his or her earnings for any period or periods ending before the first academic year of the course which periods together aggregate not less than three years.

    Being considered as an independent student for financial support in Further Education does not automatically mean that you would be considered as independent for a Higher Education course.

Part-time

  1. Q: Are all postgraduate courses funded?

    A: No. Postgraduate courses are not funded by Student Finance Wales unless they lead to a qualification in Initial Teacher Training. You may be able to receive a grant from a research council to fund your postgraduate course. To find out more information on research councils contact the student support team at your university or college.

    If you are planning on applying for a second undergraduate degree, funding is available for some courses, in subjects such as medicine or dentistry.

    Disabled Students’ Allowances (DSAs) are available for certain postgraduate students that have a disability.

  2. Q: What are the deadline dates for part-time students?

    Part-time students need to apply within 9 months of their course start date.

  3. Q: I’m a part-time student can I apply online?

    A: You can only apply for the Tuition Fee Loan (TFL) online.  The TFL is only available if you started your course from the 1st of September 2014. Applications for all other support (either as a new or continuing student) will need to be made on a paper application available to download from this site. 

    If you do apply for the Tuition Fee Loan online and indicate in your application that you want to apply for other types of support (such as the Course Grant), then you’ll also be able to download pre-populated application form(s) from your online account.

  4. Q: I’m a part-time EU student can I apply online?

    A: No. You can only apply on paper. Visit the EU section to find out how to apply.

  5. Q: I’m a part-time student. How do I tell Student Finance Wales about a change in my circumstances?

    A: If there’s been a change in your circumstances you must notify us as soon as possible as this can affect your entitlement.

    You need to submit a CO2 Change of circumstances form:

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