When you call, please have the following information to hand so we can deal with your call as quickly and effectively as possible:
- your Customer Reference Number
- your secret answer (which you use to log into your account online).
|Telephone||0300 200 4050|
|Minicom||0300 100 1693
Our opening hours are:
|Monday to Friday||8am to 6pm|
If you are calling on behalf of a student
We won't be able to discuss any aspect of the account with you unless the student has given us permission to do so. This section explains what we need from the student.